Shipping, returns & help
Straight answers, no runaround. If your question isn't here, email us.
Shipping
Free shipping on orders over $35; a flat fee applies below that, shown at checkout before you pay. You'll receive a tracking link by email once your order ships.
Returns & refunds
Every order is covered by a 30-day guarantee from the date of delivery — no restocking fee, no fine print. If an item arrives damaged, defective, or not as described, email hello@quiethours.co with your order number and a quick photo, and we'll issue a full refund or send a free replacement.
You usually won't need to mail anything back. Our products ship directly from overseas suppliers, so we don't run a returns warehouse — and for most of our items, return postage would cost more than the product itself. Rather than put you through that, we make it right with a refund or replacement. For a change-of-mind return on a higher-value item, contact us and we'll talk through the options.
Contact
We reply within 1–2 business days.
Email: hello@quiethours.co
Mail: Quiet Hours Home Goods, PO Box 4471, Portland, OR 97208
FAQ
How long does shipping take?
Most orders ship in 7–12 days. Our products come from overseas suppliers, and we show that estimate on every product page and again before you pay — see where our products come from.
What's your return policy?
You have 30 days from delivery. If something arrives damaged, defective, or not as described, email hello@quiethours.co with your order number and a photo, and we'll send a full refund or a free replacement — you usually won't need to ship anything back. Because our items come directly from overseas suppliers, return postage often costs more than the item, so we'd rather just make it right.
Do you offer free shipping?
Yes — orders over $35 ship free. Smaller orders have a flat shipping fee shown at checkout before you pay.
Are your reviews real?
Yes. We only publish reviews from verified buyers, positive or negative. If a product has no reviews yet, the page says so plainly instead of showing a fake rating.
Where are your products made?
By overseas manufacturers we vet and order samples from before listing anything. Full detail on our sourcing page.
How do I track my order?
You'll get a tracking link by email once your order ships. If it hasn't arrived after 12 days, email us and we'll look into it.